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Survey: Traditional ads spark online product searches

March 13, 2007

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Washington, D.C.—Online searches may be growing increasingly popular, but retailers who rely strictly on Internet advertising do so at their own peril, a new consumer survey finds.

In fact, consumers are taking cues from traditional advertising outlets, including newspapers and magazines, to determine when and where to search for merchandise online, according to the survey, conducted by Big Research for the Retail Advertising and Marketing Association (RAMA).

The survey finds that 47.2 percent of consumers said they were most motivated to begin an online search after viewing advertisements in magazines, 42.8 percent were motivated by TV ads and 42.3 percent were inspired to start searching after reading newspaper ads. In addition, another 43.7 percent conducted online searches after reading an article.

Women were more likely than men to be motivated by coupons (41.8 percent versus 29 percent) and in-store promotions (29 percent versus 24.5 percent), while men were more driven to start an online search based on a face-to-face conversation (36.1 percent versus 29.5 percent).

"When it comes to advertising, retailers always need to be careful not to put all of their eggs in one basket," RAMA Executive Director Mike Gatti said in a press release issued on Monday. "While search-engine marketing continues to be a popular strategy, retailers should not lose sight of traditional advertising channels to promote products and services."

After searching the Web for information, 68.9 percent of consumers said they are most likely to communicate with others about their search through face-to-face discussion, with 53.1 percent opting to do so though e-mail. Another 50.9 percent used the telephone, and 30 percent used a cell phone to follow up on their searches. Young adults ages 18-24 are also taking advantage of an influx of new media, communicating about service, products and brands by instant messaging (37.5 percent), text messaging (23.7 percent) and through online communities such as Myspace.com and Facebook.com (20.6 percent).

"Retailers must have holistic knowledge of how customers are interacting across media to maximize return on investment," Big Research Vice President Joe Pilotta said in the release. "To buy something based on clicks without understanding the potential causes shortchanges the effective allocation of advertising dollars."

Shoppers continue to use the Web as a resource before deciding on what to buy and where to buy it, the survey finds. In fact, 92.5 percent of adults surveyed said they regularly or occasionally research products online before buying them in a retail store. Products that are most often researched online before being purchased in a store include electronics (50.8 percent), apparel (31.9 percent), and appliances (27 percent). Men were twice as likely as women to shop for automobiles online (20.2 percent versus 10.2 percent), though women research home décor products more often than men (18.9 percent versus 11.6 percent).

Big Research conducted the survey, which polled 15,287 consumers, for RAMA in December 2006.
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